We offer a 14-day online return policy – refunded to the original payment form. All items must be unused, in their original packaging and accompanied by receipt & return number.

The following items are NOT eligible for return – Final Sale (Clearance), Food, Cosmetics (creams, lotions, deodorants, lip balms etc.) & Earrings. All shipping charges are non-refundable.

How to Return

You can return your purchase by bringing it back to the store yourself or by shipping it to us. We cannot refund original shipping charges and the return shipping is the responsibility of the purchaser. Whichever method you choose, please follow these procedures:

• Email us at info@seasonsgiftshop.ca with a copy of your receipt and explain your reason for return.
• We will then email you back to confirm your eligibility for return (see below) and supply you with a return number.
• We must receive your return within 7 days of issuing the return number.
• Please note – if you received free Canada Post shipping, a re-stocking fee of $20 will be deducted from your refund. This is applicable to shipping returns and in-store returns.

• For items being returned by shipping:
  • For your protection, we recommend you ship your return with insurance and tracking. Please include the receipt & return number. Ship to Seasons Gift Shop, 8665 McKenney Avenue, St Albert, AB. T8N 2T7. In the event that returns are lost, stolen or mishandled, Seasons Gift Shop will not be responsible. We will not accept any packages that are send C.O.D.
  • Once we receive the item back, we will assess it, notify you and process your return within 3 business days. Credit card processing companies can take up to two weeks to apply the credit to your account – this delay is out of our hands.

• For items being returned in-store:
  • Please drop the purchase off to the store accompanied by the receipt & return number.
  • We will process your return at the register.

Eligibility for Return – please review carefully:

• Items must be unused and in their original packaging
• Timeline must be within 14 days of purchase
• The following items are exempt from return or exchange - Final Sale (Clearance), Food, Cosmetics (creams, lotions, deodorants, lip balms etc.) & Earrings
• All shipping charges are non-refundable